Store Policies

Privacy Policy

Privacy Policy

Last updated: September 20, 2025

Vemo Technology operates this website and store (the “Services”). We use Shopify to power the Services. This Privacy Policy explains how we collect, use, and disclose personal information when you visit, interact, or make a purchase. If this Privacy Policy conflicts with our Terms, this Policy controls for personal information.

By using the Services, you acknowledge this Privacy Policy.

Personal Information We Collect or Process

“Personal information” means data that identifies or can reasonably be linked to you. It excludes de-identified or aggregated data. Depending on your interactions and applicable law, we may collect:

  • Contact details: name, billing and shipping address, phone, email.
  • Financial information: card or account numbers, payment details, confirmations, transaction data.
  • Account information: username, password, security questions, preferences.
  • Transaction information: items viewed, cart, wishlist, purchases, returns, exchanges, cancellations, history.
  • Communications: details you share with support.
  • Device information: device, browser, network, IP, identifiers.
  • Usage information: how you navigate and interact with the Services.

Personal Information Sources

  • Directly from you when you create an account, use the Services, or contact us.
  • Automatically via your device, cookies, and similar technologies.
  • Service providers engaged to operate technology on our behalf.
  • Partners or other third parties where permitted by law.

How We Use Your Personal Information

  • Provide, tailor, and improve the Services: process orders and payments, manage accounts, ship and handle returns, remember preferences, recommend products.
  • Marketing and advertising: send promos and show ads, including based on activity. Where required, you may direct us not to share for targeted ads.
  • Security and fraud prevention: authenticate users, protect payments, detect and act on fraud or misuse. Keep your credentials confidential.
  • Communications: support, service notices, and relationship management.
  • Legal reasons: comply with law, respond to lawful requests, enforce terms and policies.

How We Disclose Personal Information

  • With Shopify and service providers (IT, payments, analytics, support, cloud, fulfillment, shipping).
  • With business and marketing partners for ads and promotions per their notices. Rights to opt out may apply based on your location.
  • At your direction or with consent, including shipping and social integrations.
  • With affiliates within our corporate group.
  • For transactions or legal needs: mergers, bankruptcy, legal obligations, term enforcement, and protection of rights.

Relationship with Shopify

The Services are hosted by Shopify. Information you submit is shared with Shopify and relevant third parties to operate and improve the Services, which may involve transfers to other countries. Shopify may process data from your interactions across merchants to power enhanced features and is responsible for responding to requests about that processing.

Learn more in the Shopify Consumer Privacy Policy and exercise rights via the Shopify Privacy Portal.

Children’s Data

The Services are not intended for children. We do not knowingly collect data from individuals under the age of majority. As of the effective date, we do not “sell” or “share” personal information of individuals under 16 as defined by applicable law.

Security and Retention

No security is perfect. Avoid sending sensitive data over insecure channels. Retention depends on account needs, service delivery, legal duties, dispute resolution, and policy enforcement.

Your Rights and Choices

  • Access / Know: request what we hold about you.
  • Delete: request deletion where applicable.
  • Correct: fix inaccurate data.
  • Portability: receive and transfer certain data.
  • Communication preferences: unsubscribe from promos in-email; service emails may still be sent.

You can exercise rights via the Services or by contacting us below. We may verify identity and accept authorized agents where the law allows. We do not discriminate for exercising rights.

For data Shopify processes, see Shopify’s portal.

Complaints

Contact us first using the details below. Based on your location, you may appeal our decision or file a complaint with your data protection authority.

International Transfers

We may transfer, store, and process data outside your country. For EEA/UK transfers we rely on recognized mechanisms such as the Standard Contractual Clauses or UK equivalents, unless an adequacy decision applies.

Changes to This Policy

We may update this Policy to reflect changes in our practices or for legal and operational reasons. We will post updates here and refresh the “Last updated” date. Additional notice will be provided where required.

Contact

Questions or rights requests:

Terms of Service

Overview. By accessing or purchasing from the Services, you agree to these Terms.

Eligibility & Account. You must be the age of majority. You are responsible for your credentials and activity.

Orders & Acceptance. Your order is an offer. We may accept or reject. Canceled-after-charge orders are refunded in full.

Pricing, Taxes & Payment. Prices may change until acceptance. Taxes and shipping shown at checkout. PCI-compliant payment; no full card data stored.

Shipping. Processing typically 24–48 business hours. Risk of loss passes to you upon carrier delivery.

Returns & Refunds. See Return & Refund Policy.

Warranty. Most products include a 1-year limited warranty against manufacturing defects.

Prohibited Uses. No unlawful, infringing, harmful, or disruptive use.

Intellectual Property. Content is owned or licensed; protected by law.

Third-Party Services. Powered by Shopify; external tools/sites have their own terms.

Disclaimers & Liability. Services "as is." To the extent permitted by law, liability capped at the amount paid for the order.

Indemnification. You will indemnify us for misuse or violations.

Governing Law. New Mexico, USA. Venue: Albuquerque, NM.

Changes. We may update these Terms; see "Last updated."

Contact. support@vemo-technology.com · 1209 MOUNTAIN ROAD PL NE STE N, Albuquerque, NM 87110, US

Return & Refund Policy

Overview. We accept eligible returns within 30 days of delivery for a refund to the original payment method.

Condition. Items must be unused, in original packaging, with all accessories and tags. Opened consumables and customized items are non-returnable unless defective.

Start a Return. Email support with your order number and reason for return. Unapproved returns may be refused.

Return Shipping. Customer pays return shipping unless we made an error or the item is defective. Use a trackable service.

Refund Timing. Refunds process 3–7 business days after we receive and inspect the item. Bank posting times vary.

Exchanges. Fastest method is to place a new order and return the original item.

Defects & Damages. Report within 7 days of delivery with photos and the packing slip.

Final Sale. Gift cards, downloadable software, and clearance items marked “Final Sale” are not eligible for return.

International Orders. Duties and taxes are non-refundable. Return labels may not be provided for some regions.

Contact. support@vemo-technology.com

Shipping Policy

Processing Times. Orders ship in 24–48 business hours unless otherwise noted. Preorders ship on the stated date.

Methods & Rates. Options and prices are shown at checkout based on destination, weight, and carrier availability.

Order Tracking. A tracking link is sent when the label is created. Tracking may take up to 24 hours to update.

Address Accuracy. You are responsible for correct shipping details. We are not liable for delays or losses due to incorrect addresses.

Delivery Issues. If marked delivered but not received, check with neighbors and the carrier. File a claim if needed.

Customs & Duties. International customers are responsible for duties, taxes, and import fees.

Shipping Restrictions. We do not ship to P.O. boxes for oversized items or where prohibited by law.

Risk of Loss. Title and risk pass to you upon the carrier’s delivery scan.

Contact. support@vemo-technology.com